Terms of Service

1. Agreement to these Terms

These Terms of Service (“Terms”) form a binding agreement between you and Ecosys360 regarding access to and use of Ecosys360 Retail & Ops Suite (“Ecosys360”, the “Service”), including websites, web applications, APIs, documentation, and related services we make available.

By creating an account, clicking to accept these Terms during signup or onboarding, or accessing the Service, you agree to these Terms on behalf of yourself and, if you are acting for an organisation, that organisation. If you do not agree, do not use the Service.

These Terms should be read together with our Privacy Policy, Cookie Policy, and Data Processing Addendum (where you process personal data of others in the Service).

2. Eligibility and authority

You must be at least 18 years old (or the age of majority / digital consent in your jurisdiction, if higher) to create an account.

If you create a workspace or accept these Terms for a company or other entity, you represent that you have authority to bind that entity. In that case, “you” includes the entity.

3. Accounts and workspaces

You must provide accurate registration information and keep it up to date. You are responsible for safeguarding credentials and for all activity under your account and your organisation’s tenant workspace, except where caused by our breach of these Terms.

Notify us promptly at the support contact below if you suspect unauthorised access.

Creating a tenant workspace may require platform approval. Until approved, module access may be limited, read-only, or unavailable.

Administrators of a workspace control invitations, roles, and module configuration. We are not responsible for decisions made by your organisation’s admins inside the tenant.

4. The Service and modules

Ecosys360 provides multi-tenant business tooling that may include POS, catalog, inventory, accounting, HR, payroll, logistics, ecommerce, projects, and other modules as enabled for your plan or workspace.

Features, APIs, and module availability may vary by plan, region, configuration, or approval status. We may offer betas or preview features that are provided “as is” and may change or end without liability.

You are responsible for configuring the Service correctly for your business, including tax settings, pricing, user permissions, and compliance with laws that apply to your industry.

5. Acceptable use

You agree to use the Service only for lawful business purposes and in accordance with these Terms. You must not:

• Use Ecosys360 for unlawful, fraudulent, deceptive, or abusive purposes
• Attempt to gain unauthorised access to systems, other tenants’ data, accounts, or networks
• Probe, scan, or test vulnerability of the Service except with our prior written permission
• Upload malware, ransomware, or other harmful code; or interfere with or overload infrastructure (including abusive scraping or denial-of-service activity)
• Circumvent rate limits, security controls, billing, or access restrictions
• Misrepresent your identity, affiliation, or the nature of your business
• Process special-category personal data (or children’s data) unless you have a lawful basis, required notices/consents, and appropriate safeguards
• Use the Service to send spam or unlawful marketing communications
• Resell, sublicense, or provide the Service to third parties as a competing hosted offering without our written agreement

6. Your data and content

You (or your organisation) retain ownership of business data and content you upload or generate in your workspace (“Customer Content”), including products, sales, customers, employees, files, and similar materials.

You grant us a worldwide, non-exclusive, limited licence to host, copy, process, transmit, display, and back up Customer Content solely as needed to provide, secure, support, and improve the Service (including troubleshooting and abuse prevention).

You represent that you have all rights and consents needed to submit Customer Content and to grant the licence above, and that Customer Content does not infringe others’ rights or violate law.

You are responsible for the accuracy of data you enter and for backups you choose to export. We recommend regular exports of critical business records.

7. Privacy and data protection

Our processing of personal data is described in the Privacy Policy. Where you use Ecosys360 to process personal data of your customers, staff, or other individuals, the Data Processing Addendum applies and you act as controller (unless otherwise agreed in writing).

You must not use the Service in a way that causes us to violate applicable data-protection law.

8. Subscriptions, billing, trials, and taxes

Paid plans, workspace rent, usage-based fees, credits, or add-ons (if enabled for your workspace) are described in-product, in an order form, or in communications from us. Prices may change with notice for subsequent billing periods.

Fees are generally non-refundable except where required by mandatory law or expressly stated otherwise.

You authorise us and our payment providers to charge the payment method you provide for recurring and one-off amounts. Failed payments may result in suspension after reasonable notice where practicable.

You are responsible for taxes applicable to your purchases, except taxes based on our net income. Invoices and receipts may be issued electronically.

Trial or promotional access may be limited in duration, features, or capacity and may be withdrawn if abused.

9. Third-party services and payments

The Service may integrate with third-party providers (for example mobile money, card processors, email delivery, or hosting). Your use of those providers may be subject to their terms.

We are not responsible for outages, errors, or fees charged by third-party payment or messaging networks beyond our reasonable control. Transaction outcomes depend on those networks and on information you supply.

10. Availability, maintenance, and changes

We aim to provide a reliable Service but do not guarantee uninterrupted, error-free, or completely secure operation. Maintenance, upgrades, capacity limits, or events beyond our reasonable control (force majeure) may cause downtime or degraded performance.

We may modify, add, or remove features reasonably. If we discontinue the Service materially, we will provide reasonable notice where practicable and may offer a path to export Customer Content.

Material changes to these Terms will be posted with an updated version date. We may also notify you in-product or by email. Continued use after the effective date constitutes acceptance where permitted by law.

11. Intellectual property

Ecosys360 software, APIs, branding, documentation, UI design, and related materials remain our intellectual property or that of our licensors. These Terms do not transfer ownership to you.

We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription or authorised access period, solely for your internal business operations.

You must not copy, modify, reverse engineer, or create derivative works of the Service except to the extent mandatory law prohibits such restriction.

Feedback, ideas, and suggestions you provide may be used by us to improve the product without obligation or compensation to you.

12. Confidentiality

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use it only to perform under these Terms and will protect it with reasonable care.

Confidential Information does not include information that is public through no fault of the receiver, independently developed, or rightfully received from a third party without duty of confidentiality. Disclosure may be made if required by law, with prior notice where legally permitted.

13. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available”. We disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will meet your specific business or regulatory requirements, that results will be accurate or complete, or that defects will be corrected.

You are solely responsible for decisions you make based on data in the Service, including pricing, tax, payroll, and inventory decisions.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to these Terms or the Service is limited to the fees you paid us for the Service in the three (3) months immediately before the claim (or zero if you are on a free plan or have paid no fees).

Nothing in these Terms excludes or limits liability that cannot be limited under applicable law (for example, fraud, or death or personal injury caused by negligence where such exclusions are void).

15. Indemnity

You will defend and indemnify us against claims, damages, and expenses (including reasonable legal fees) arising from Customer Content, your use of the Service in breach of these Terms, or your violation of law or third-party rights, except to the extent caused by our wilful misconduct.

16. Suspension and termination

You may stop using Ecosys360 at any time. Workspace admins may request closure of a tenant subject to our offboarding process.

We may suspend or terminate access immediately or after notice if you breach these Terms, create risk to the Service or other customers, fail to pay amounts due, provide false information, remain inactive for an extended period, or if required by law.

Upon termination, your licence to use the Service ends. We may delete or anonymise Customer Content after a retention period, subject to the Privacy Policy, DPA, and legal obligations. Export Customer Content before termination where you need ongoing copies.

17. Governing law and disputes

These Terms are governed by the laws applicable to the platform operator’s principal place of business, without regard to conflict-of-law rules, and without prejudice to mandatory consumer or data-protection rights that cannot be waived.

The parties will first attempt to resolve disputes in good faith. Courts of competent jurisdiction in that place of business shall have exclusive jurisdiction, except where mandatory law gives you a right to bring claims elsewhere.

18. General

These Terms, together with the Privacy Policy, Cookie Policy, DPA (where applicable), and any order form, are the entire agreement regarding the Service and supersede prior agreements on the same subject.

If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Provisions that by nature should survive (including intellectual property, confidentiality, disclaimers, liability limits, and indemnity) survive termination.

19. Contact

Questions about these Terms: app.flakescapital@gmail.com.

Last updated: 29 July 2026.